merinowoolapparels.com Help Centre
Welcome to the merinowoolapparels.com Help Centre. Find answers to your questions about our products, orders, and sustainability.
Popular Help Topics
- Track My Order
- Returns & Exchanges
- Size Charts
- Product Care & Repair
- Warranty Information
Orders & Shipping
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order is on its way. You can use this number to track your order on the courier’s website.
What are the shipping options?
We offer standard and express shipping options to most destinations. Delivery times and costs will be calculated at checkout based on your location.
Have you received my order?
You will receive an order confirmation email shortly after placing your order. If you did not receive this email, please check your junk or spam folder.
Returns & Exchanges
What is your returns policy?
We offer a hassle-free returns policy within a specified period from delivery. Items must be unworn, unwashed, and have original tags attached.
How do I return or exchange an item?
You can initiate a return or exchange directly through our website. Please have your order number ready. We will provide instructions and a shipping label.
How long does it take to process a return?
Once we receive your return, please allow a few business days for processing. You will receive an email confirmation once your refund has been issued.
Products & Sizing
Where can I find size charts?
Size charts are available on each product page to help you find your perfect fit. We provide detailed measurements for each garment.
How do I care for my merino wool products?
Merino wool is naturally odour-resistant and requires less washing than synthetic fabrics. We recommend washing in cold water with a mild detergent and laying flat to dry.
Do you offer a warranty?
We believe in creating durable products. We offer a limited warranty against manufacturing defects under normal use. Please see our full warranty terms for details.
Sustainability
What is icebreaker doing for sustainability?
We are committed to natural materials and responsible sourcing. We work with the Responsible Wool Standard to ensure animal welfare and environmental practices in our supply chain.
How do I recycle my old icebreaker gear?
We are working on programs to extend the life of our products. We encourage repair and care. For end-of-life recycling, please contact specialized textile recycling services in your area.
Website & Account
How do I reset my password?
You can reset your password on the login page by clicking “Forgot your password?” and following the instructions sent to your email.
How do I update my account information?
You can manage your personal details, shipping addresses, and newsletter preferences by logging into your account on our website.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email we send you.
Still need help?
For further assistance, please refer to our comprehensive FAQs. Our customer support team is also ready to help you with any specific questions you may have.