At merinowoolapparels.com, we want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer a straightforward returns and exchanges policy for items purchased from our official website.

Returns & Exchanges Policy

We stand behind the quality of our merino wool clothing and gear. If you are not satisfied with your item, you may return it within 60 days of the original purchase date for a full refund or exchange. All we ask is that the item is unworn, unwashed, and in its original condition with all tags attached. Proof of purchase is required.

How to Initiate a Return or Exchange

To start a return or exchange, please visit our Returns Portal. You will need your order number and email address to begin the process. Through the portal, you can select whether you would like a refund or an exchange and generate a pre-paid shipping label.

Shipping for Returns & Exchanges

We provide a pre-paid returns shipping label for your convenience. Returns and exchanges are processed through our central distribution facility. Please allow 7-10 business days for your return to be processed and delivered to our facility. Once received, we will inspect the item and process your request.

Refunds

After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original method of payment. Please allow time for your financial institution to complete the refund processing.

Damaged or Faulty Items

Your satisfaction is our priority. In the unlikely event that you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement or refund and cover all associated shipping costs.

Final Sale Items

Please note that items marked as “Final Sale” are not eligible for return or exchange unless they are faulty.

International Returns

For orders shipped outside of our main distribution region, different return policies and procedures may apply. Please refer to the terms and conditions provided at the time of purchase for specific details regarding international returns.

We are dedicated to providing you with the highest quality merino wool apparel and ensuring a positive experience with our products.